All Systems Operational

AI & Data Insights Operational
Data Warehouse - Snowflake Operational
Cloud Operational
Data Center Core Services Operational
IaaS Operational
DRaaS Operational
Collaboration Operational
UCaaS Operational
CCaaS Operational
OSSmosis Operational
Evolve Reports Operational
Unity (third-party) Operational
Tenfold CRM (third-party) Operational
Cisco Webex (third-party) Operational
TalkDesk (third-party) Operational
Dubber (third-party) Operational
Enghouse OCC (third-party) Operational
HD Talk Conference Bridge Operational
Hospitality PMS - Hestia (third-party) Operational
Hospitality PMS - Jazzware (third-party) Operational
Hospitality PMS - Tiger TMS (third-party) Operational
Microsoft Teams Direct Routing (third-party) Operational
Mondago Cara (third-party) Operational
Mondago Go-Operator (third-party) Operational
Mondago Integrator (third-party) Operational
MS Teams via Pingco (third-party) Operational
MS Teams via Qunifi (third-party) Operational
Digital Workspace Operational
DaaS Operational
Cloud Manager Portal Operational
Microsoft M365 Operational
Hosted Exchange Operational
ITOPS Operational
Network Operational
OPTX Operational
Logic Monitor Operational
Other Operational
Security Operational
Clearlogin Operational
XTIUM Cloud Firewalls Operational
Cisco Web Security (third-party) Operational
Mimecast (third-party) Operational
Trend Micro (third-party) Operational
Expel (third-party) Operational
Ascent (third-party) Operational
Crowdstrike (third-party) Operational
Dark Owl (third-party) Operational
Tenable (third-party) Operational
Ticketing Operational
Halo Operational
ServiceNow Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Load Balancer Patching Oct 29, 2026 02:00-05:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/29/2026 02:00:00
End: 10/29/2026 05:00:00
Duration: 3 Hours
Purpose: We will be performing typical upgrades to the platform load balancers.
Impact: Risk is low as the platform is highly available and updates are only ran against the non-active system.
Required user actions: You may experience a momentary pause in DaaS services while the highly available systems are failed over.
In an extreme case you may have your sessions disconnected. In the event that it does not automatically reconnect, you should be able to re-launch your DaaS session and continue work.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 20, 2026 - 11:06 EDT

Load Balancer Patching Oct 29, 2026 02:00-05:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/29/2026 02:00:00
End: 10/29/2026 05:00:00
Duration: 3 Hours
Purpose: Platform load balancers will be patched to the latest versions.
Impact: Risk is low as the platform is highly available and updates are only ran against the non-active system.
Required user actions: You may experience a momentary pause in DaaS services while the highly available systems are failed over.
In an extreme case you may have your sessions disconnected. In the event that it does not automatically reconnect, you should be able to re-launch your DaaS session and continue work.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 20, 2026 - 11:11 EDT

UCaaS Backend System Maintenance Nov 2, 2026 02:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-11-02 02:00:00
End: 2026-11-02 06:00:00
Duration: 4 Hours
Purpose: Our infrastructure team is performing maintenance on systems hosting our UCaaS platform.
Impact: Customer Impact:
minor registrations or call drops during the migration window
customer could potentially be unable to sign into application intermittently during the maintenance.

Expected Downtime:
No downtime is expected during this procedure, the same procedure has been performed previously and no negative effects to registrations, calls and application.

Required user actions: No action required by customers




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 23, 2026 - 11:41 EDT

UCaaS Backend System Maintenance Nov 3, 2026 01:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-11-03 01:00:00
End: 2026-11-03 06:00:00
Duration: 5 Hours
Purpose: Our infrastructure team is performing maintenance on systems hosting our UCaaS platform.
Impact: Potential Risks:
Calls could be affected during the maintenance.

Customer Impact:
Potential call drops

Expected Downtime:
No downtime is expected during this procedure. The same procedure has been performed previously and there were no negative effects on registrations or calls.
Required user actions: No action required by customers




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 23, 2026 - 11:45 EDT

Evolve Contact Suite - System Maintenance Nov 8, 2026 02:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-11-08 02:00:00
End: 2026-11-08 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, XTIUM engineers will be performing a scheduled maintenance to Evolve Contact Suite system
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: None




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 13, 2026 - 11:13 EDT

Moving the mTLS DMS phone services to new ADPs Nov 9, 2026 20:00-23:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 11/09/2026 20:00:00
End: 11/09/2026 23:00:00
Duration: 3 Hours
Purpose: Moving the mTLS DMS phone services to new ADPs
Impact: The risk of this migration is low. It will only affect some of the Yealink models. The new configurations will be tested on a phone before all the other production phones are reset with the new configuration. If there are any problems, we'll point mTLS DMS back to the old servers and reset the phones.
Required user actions: No customer action needed. Phoned that use mTLS DMS will be pointed to new servers on reboot.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 23, 2026 - 11:50 EDT

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Webex Migration to New Servers
Completed - The scheduled maintenance has been completed.
Oct 27, 22:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:56 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/27/2026 21:00:00
End: 10/28/2026 01:00:00
Duration: 4 Hours
Purpose: Switching to new Webex ADPs on Platform B.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 9, 15:19 EDT
Veeam Backup for Microsoft 365 maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 16:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 13:36 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/27/2026 13:30:00
End: 10/27/2026 16:00:00
Duration: 2 Hours 30 Minutes
Purpose: XTIUM engineers will be updating Veeam Backup for Microsoft 365 to the latest version.
Impact: During the maintenance window, Veeam Backup for Microsoft 365 backup and self-service restore will be unavailable. This is a business hours maintenance to avoid impact on scheduled nightly backups.
Required user actions: The self-service portal may become unavailable and require re-authentication. Any failed tasks will need to be re-ran.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 27, 12:59 EDT
ECS eAgent Hot FIX for SMS displayed text
Completed - The scheduled maintenance has been completed.
Oct 27, 04:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:02 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/27/2026 04:00:00
End: 10/27/2026 06:00:00
Duration: 2 Hours
Purpose: In order to provide you with the best service possible, we will deploy 2026.10 eAgent Hot fix for SMS displayed message

Impact: Replacing the eAgent client is low risk as the code change is limited to SMS interactions. eAgent users will load the new build once they login the next time, but their current session will remain active.
Required user actions: None




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 26, 15:26 EDT
Webex Migration to New Servers
Completed - The scheduled maintenance has been completed.
Oct 27, 00:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 21:58 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/26/2026 21:00:00
End: 10/27/2026 01:00:00
Duration: 4 Hours
Purpose: Switching to new Webex ADPs on Platform A.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 9, 15:20 EDT

Oct 26, 2026

Oct 25, 2026

ECS Release 2026.10
Completed - The scheduled maintenance has been completed.
Oct 25, 07:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 03:09 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-10-25 02:00:00
End: 2026-10-25 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.10
ECS Release Notes will be sent upon request.

Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: Download updated client applications




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 6, 11:06 EDT

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Clearlogin Update
Completed - The scheduled maintenance has been completed.
Oct 23, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 16:47 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/07/2026 16:35:00
End: 10/07/2026 18:35:00
Duration: 2 Hours
Purpose: Xtium will be deploying some fixes to Clearlogin.
Impact: Clearlogin access may be reduced while the environment domain is swapped for each component mentioned above.
Required user actions: N/A




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 7, 16:30 EDT
Load Balancer Patching
Completed - The scheduled maintenance has been completed.
Oct 23, 03:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:57 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/23/2026 02:00:00
End: 10/23/2026 05:00:00
Duration: 3 Hours
Purpose: Patch load balancers to latest version.

Impact: Risk is low, HA boxes will be upgraded on the secondary node first and then traffic will be gracefully failed over.
After the workload is validated the next upgrade will happen ~70 minutes later and failover again.
Required user actions: During the failover process of the HA systems session re-authentication may be required. You may need to sign back in to any systems.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 20, 11:05 EDT
Load Balancer Patching
Completed - The scheduled maintenance has been completed.
Oct 23, 01:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:05 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/22/2026 23:00:00
End: 10/23/2026 02:00:00
Duration: 3 Hours
Purpose: Patch load balancers to latest version.

Impact: Risk is low, HA boxes will be upgraded on the secondary node first and then traffic will be gracefully failed over.
After the workload is validated the next upgrade will happen ~70 minutes later and failover again.
Required user actions: During the failover process of the HA systems session re-authentication may be required. You may need to sign back in to any systems.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 20, 11:10 EDT

Oct 22, 2026

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

CMT Cloud Manager Planned Upgrade
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-10-17 02:00:52
End: 2026-10-17 03:00:13
Duration: 59 Minutes
Purpose: As part of ongoing platform maintenance, we will be carrying out a planned system upgrade to CMT Cloud Manager.


Impact: CMT Cloud Manager will experience a temporary service disruption during the maintenance window.
Scheduled tasks and automated operations will be impacted and may not execute as expected during the activity.
It will have no impact to the Desktops and Servers hosted on our Cloud infrastructure.
Normal CMT Cloud Manager services will resume following completion of the system upgrade.





If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 13, 11:59 EDT

Oct 16, 2026

Upgrading storage system firmware in DaaS PHL
Completed - The scheduled maintenance has been completed.
Oct 16, 23:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:02 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/16/2026 22:00:00
End: 10/16/2026 23:59:59
Duration: 1 Hour 59 Minutes
Purpose: Upgrading storage system firmware in PHL DaaS environment.
Impact: There could be an interruption to storage IO, but that is not expected or typical of a firmware update.
Required user actions: No actions are required.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 16, 17:03 EDT
Cloud Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 00:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/15/2026 22:00:00
End: 10/16/2026 01:00:00
Duration: 3 Hours
Purpose: Urgent Security Update: Cisco Firewall Vulnerability Remediation
Impact: Risk is minimal - the new version is an interim release only. Firewalls are HA and will be upgraded one at a time to avoid disruptions.
Required user actions: No customer action is required. The firewalls are HA and will be upgraded one at a time to avoid disruptions.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 14, 12:04 EDT

Oct 15, 2026

Oct 14, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage