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Collaboration
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UCaaS
Operational
CCaaS
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OSSmosis
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Evolve Reports
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Unity (third-party)
Operational
Tenfold CRM (third-party)
Operational
Cisco Webex (third-party)
Operational
TalkDesk (third-party)
Operational
Dubber (third-party)
Operational
Enghouse OCC (third-party)
Operational
HD Talk Conference Bridge
Operational
Hospitality PMS - Hestia (third-party)
Operational
Hospitality PMS - Jazzware (third-party)
Operational
Hospitality PMS - Tiger TMS (third-party)
Operational
Microsoft Teams Direct Routing (third-party)
Operational
Mondago Cara (third-party)
Operational
Mondago Go-Operator (third-party)
Operational
Mondago Integrator (third-party)
Operational
MS Teams via Pingco (third-party)
Operational
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Microsoft M365
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Other
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Clearlogin
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Cisco Web Security (third-party)
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Mimecast (third-party)
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Trend Micro (third-party)
Operational
Expel (third-party)
Operational
Ascent (third-party)
Operational
Crowdstrike (third-party)
Operational
Dark Owl (third-party)
Operational
Tenable (third-party)
Operational
Ticketing
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Halo
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ServiceNow
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine Network maintenance Aug 24, 2026 16:00-18:59 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-08-24 16:00:00
End: 2026-08-24 18:59:00
Duration: 2 Hours 59 Minutes
Purpose: As part of testing to resolve an issue with Veeam being unable to perform a full restore in AMS cluster, we need to mirror one of the AMS host auth settings to be the same as Delft and the UK hosts that are fully working.
To perform this test, host GWVM0013 will be placed into maintenance mode, and the authentication settings will be changed on the storage adaptor.
Impact: This is an isolated test against a single host. The host will be placed into maintenance mode, and all load-bearing VMs will be migrated to operational hosts during this time.
No impact to service is expected from this procedure. However, due to the nature of migrating voice-related servers, some minor service degradation may be experienced during the VM vMotion process.
Required user actions: No actions are required by the customer.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Aug 20, 2026 - 14:13 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-08-24 16:00:00
End: 2026-08-24 18:59:00
Duration: 2 Hours 59 Minutes
Purpose: As part of testing to resolve an issue with Veeam being unable to perform a full restore in AMS cluster, we need to mirror one of the AMS host auth settings to be the same as Delft and the UK hosts that are fully working.
To perform this test, host GWVM0013 will be placed into maintenance mode, and the authentication settings will be changed on the storage adaptor.
Impact: This is an isolated test against a single host. The host will be placed into maintenance mode, and all load-bearing VMs will be migrated to operational hosts during this time.
No impact to service is expected from this procedure. However, due to the nature of migrating voice-related servers, some minor service degradation may be experienced during the VM vMotion process.
Required user actions: No actions are required by the customer.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Aug 20, 2026 - 14:13 EDT
SMS API Integration Upgrade Sep 1, 2026 21:00-22:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 09/01/2026 21:00:00
End: 09/01/2026 22:00:00
Duration: 1 Hour
Purpose: The API Connection for YakChat and Bandwidth will be updated in accordance with Bandwidth's new requirements.
Impact: We have tested the new method and confirmed that it works without issue. There is a possibility that SMS messages will fail due to the change in method, but the risk of this is a very low and did not occur during our testing with the new API.
Required user actions: If failure occurs, please open a ticket with support who will investigate.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Aug 21, 2026 - 11:44 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 09/01/2026 21:00:00
End: 09/01/2026 22:00:00
Duration: 1 Hour
Purpose: The API Connection for YakChat and Bandwidth will be updated in accordance with Bandwidth's new requirements.
Impact: We have tested the new method and confirmed that it works without issue. There is a possibility that SMS messages will fail due to the change in method, but the risk of this is a very low and did not occur during our testing with the new API.
Required user actions: If failure occurs, please open a ticket with support who will investigate.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Aug 21, 2026 - 11:44 EDT
ECS Platform Security Hardening Sep 10, 2026 03:30-04:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 09/10/2026 03:30:47
End: 09/10/2026 04:30:55
Duration: 1 Hour
Purpose: In order to provide you with the best service possible, XTIUM engineers will be performing Security Hardening on the Evolve Contact Suite environment
Impact: no impact expected
Required user actions: None
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Sep 09, 2026 - 11:24 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 09/10/2026 03:30:47
End: 09/10/2026 04:30:55
Duration: 1 Hour
Purpose: In order to provide you with the best service possible, XTIUM engineers will be performing Security Hardening on the Evolve Contact Suite environment
Impact: no impact expected
Required user actions: None
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Sep 09, 2026 - 11:24 EDT
VPN AAA Server Firmware Upgrade Sep 22, 2026 22:00 - Sep 23, 2026 00:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-09-22 22:00:00
End: 2026-09-23 00:00:00
Duration: 2 Hours
Purpose: Engineering will be performing an upgrade of our remote access VPN authentication server.
Impact: Risk is minimal. There will be a brief window during which some VPN authentications might fail; however, existing sessions should remain unaffected.
Required user actions: No customer action is required. There will be a brief window during which some VPN authentications might fail; however, existing sessions should remain unaffected.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Sep 04, 2026 - 11:40 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-09-22 22:00:00
End: 2026-09-23 00:00:00
Duration: 2 Hours
Purpose: Engineering will be performing an upgrade of our remote access VPN authentication server.
Impact: Risk is minimal. There will be a brief window during which some VPN authentications might fail; however, existing sessions should remain unaffected.
Required user actions: No customer action is required. There will be a brief window during which some VPN authentications might fail; however, existing sessions should remain unaffected.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Sep 04, 2026 - 11:40 EDT