XTIUM Status

Minor Service Outage

Evolve IP Help Center Partial Outage

Authentication and User Management Partial Outage

Service Desk Portal Operational

UCaaS Operational

Telephony Operational

Applications Operational

Features Operational

Collaboration Operational

Evolve Teams Operational

Dubber Operational

Evolve Messaging (SMS/MMS) Operational

CCaaS (US) Operational

Telephony Operational

Applications Operational

Features Operational

Call Center Reporting Operational

ECS Operational

Data Warehouse Operational

OSSmosis Operational

Admin Portal Operational

ECS Admin Portal Operational

WaaS Management Operational

DRaaS Operational

ZT East Operational

ZT West Operational

VE East Operational

VE West Operational

Cloud Backup Operational

DaaS 3 Operational

DaaS 3 Admin East Operational

DaaS 3 Admin West Operational

DaaS 2 Operational

DaaS 2 Admin East Operational

DaaS 2 Admin West Operational

IaaS Operational

RMM Operational

Virtual Data Center Admin East Operational

Virtual Data Center Admin West Operational

Clearlogin Operational

User Dashboard Operational

Admin Console Operational

Clearlogin Directory Operational

Password Manager Operational

AWS cloudfront Operational

Sync Operational

Web Interface Operational

Storage Operational

Sync Service Operational

Network Operational

DNS Operational

NTP Operational

Cloud Connect East Operational

Cloud Connect West Operational

Internet East Operational

Internet West Operational

Cloud Firewall East Operational

Cloud Firewall West Operational

Hosted Exchange Operational

HEX East Operational

Workspaces Operational

Vetanium Operational

blueprintCLOUD Operational

continuumCLOUD Operational

dvmCLOUD Operational

Managed IT Server Operational

Data Center Core Services Operational

Cleveland, OH Operational

Minneapolis, MN Operational

Norristown, PA Operational

Philadelphia, PA Operational

Las Vegas, NV Operational

Amsterdam, Netherlands Operational

Delft, Netherlands Operational

London, UK Operational

Northamptonshire, UK Operational

Third Party Cloud Services Operational

Microsoft Azure Operational

Microsoft Office 365 Operational

Cisco Web Security Operational

Mimecast Email Security & Archival Operational

Unity (Licensing) Operational

Unity (Chat) Operational

Trend Micro Worry Free Portal Operational

Tenfold CRM Platform Operational

Client Training Center Operational

Data Warehouse Operational

Snowflake Snowflake Data Warehouse (Database) Operational

Snowflake Snowpipe (Data Ingestion) Operational

Snowflake Replication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

UCaaS & CCaaS Customer Firewall Change Required Mar `20`, `2025` `22:00` - Mar `21`, `2025` `02:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/20/2025 10:00 PM EST
End: 3/21/2025 2:00 AM EST
Duration: 4h
Purpose: Replace old physical SBC to a virtual environment or our Cisco (Broadsoft) Platforms.
Impact: No impact expected unless customer has firewall rules that need to be updated on allowed IP's in communication with Evolve IP UCaaS Telephony
Required user actions: If you have any firewall rules on allowed IPs please add the following (74.117.227.50, 74.117.227.54, 74.117.227.38, 207.195.238.152, 74.117.227.45 and 74.117.227.33).

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Mar 07, 2025 - 14:34 EST

Upgrade ECS to Release 2025.3 Mar `23`, `2025` `02:00`-`08:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/23/2025 2:00 AM EST
End: 3/23/2025 8:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.3
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Mar 05, 2025 - 17:15 EST

UCaaS & CCaaS Customer Firewall Change Required Mar `24`, `2025` `22:00` - Mar `25`, `2025` `02:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/24/2025 10:00 PM EST
End: 3/25/2025 2:00 AM EST
Duration: 4h
Purpose: Replace old physical SBC to a virtual environment or our Cisco (Broadsoft) Platforms.
Impact: No impact expected unless customer has firewall rules that need to be updated on allowed IP's in communication with Evolve IP UCaaS Telephony
Required user actions: If you have any firewall rules on allowed IPs please add the following (74.117.227.50, 74.117.227.54, 74.117.227.38, 207.195.238.152, 74.117.227.45 and 74.117.227.33).

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Mar 07, 2025 - 14:35 EST

UCaaS & CCaaS Customer Firewall Change Required Mar `26`, `2025` `22:00` - Mar `27`, `2025` `02:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/26/2025 10:00 PM EST
End: 3/27/2025 2:00 AM EST
Duration: 4h
Purpose: Replace old physical SBC to a virtual environment or our Cisco (Broadsoft) Platforms.
Impact: No impact expected unless customer has firewall rules that need to be updated on allowed IP's in communication with Evolve IP UCaaS Telephony
Required user actions: If you have any firewall rules on allowed IPs please add the following (74.117.227.50, 74.117.227.54, 74.117.227.38, 207.195.238.152, 74.117.227.45 and 74.117.227.33).

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Mar 07, 2025 - 14:35 EST

ECS Production Platform OS Patching Mar `30`, `2025` `01:00`-`15:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/30/2025 1:00 AM EST
End: 3/30/2025 3:00 PM EST
Duration: 14hr
Purpose: Evolve IP will perform standard OS patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Mar 18, 2025 - 17:17 EDT

Maintenance on Horizon DaaS Infrastructure Apr `1`, `2025` `22:00` - Apr `2`, `2025` `02:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/1/2025 10:00 PM EST
End: 4/2/2025 2:00 AM EST
Duration: 4
Purpose:
Impact:
Required user actions:

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Mar 18, 2025 - 17:18 EDT

Maintenance on Horizon DaaS Infrastructure Apr `3`, `2025` `01:00`-`05:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 4/3/2025 1:00 AM EST
End: 4/3/2025 5:00 AM EST
Duration: 4
Purpose:
Impact:
Required user actions:

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Mar 18, 2025 - 17:18 EDT

Past Incidents

Mar 19, 2025

No incidents reported today.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Cisco 6800, 7800 and 8800 series Configuration Modification

Completed - The scheduled maintenance has been completed.
Mar 14, 17:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 17:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/14/2025 5:00 PM EST
End: 3/14/2025 7:00 PM EST
Duration: 2 hrs
Purpose: In anticipation of upcoming work involved regarding device upgrades/patching, we have modified configuration for the Cisco MPP 6800, 7800 and 8800 series devices.
In order for the new configuration to take affect, devices require a reboot.
Impact: No impact expected.
Required user actions: Please reboot your devices anytime between March 17th and April 1st for the new configuration to be pulled.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Feb 28, 15:50 EST

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

ECS Database and Reporting Services Upgrade

Completed - The scheduled maintenance has been completed.
Mar 9, 10:22 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 03:08 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/9/2025 1:00 AM EST
End: 3/9/2025 8:00 AM EST
Duration: 6 hours
Purpose: Upgrade the database server to a newer version
Impact: The system will be updated one db server at a time and should incur no downtime during the upgrade.
Required user actions: no user action is required

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Feb 24, 16:45 EST

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

LAS Backup as a Service Self Service restart

Completed - The scheduled maintenance has been completed.
Mar 5, 23:25 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 23:00 EST

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 3/5/2025 11:00 PM EST
End: 3/6/2025 12:00 AM EST
Duration: 1h
Purpose: Evolve IP Engineers will be restarting the Las Vegas BaaS self-service restore portal server.
Impact: During the reboot, customers will not be able to access https://baas-las.evolveip.net for self-service restores. Scheduled backup jobs should not be impacted and should run as scheduled. Estimated downtime for the self-service portal is approximately 1 hour.
Required user actions: No user interaction is required. Users are encouraged but not required, to clear their browser's cache.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Mar 5, 17:15 EST

Minor Service Outage

Scheduled Maintenance

UCaaS & CCaaS Customer Firewall Change Required Mar 20, 2025 22:00 - Mar 21, 2025 02:00 EDT

Upgrade ECS to Release 2025.3 Mar 23, 2025 02:00-08:00 EDT

UCaaS & CCaaS Customer Firewall Change Required Mar 24, 2025 22:00 - Mar 25, 2025 02:00 EDT

UCaaS & CCaaS Customer Firewall Change Required Mar 26, 2025 22:00 - Mar 27, 2025 02:00 EDT

ECS Production Platform OS Patching Mar 30, 2025 01:00-15:00 EDT

Maintenance on Horizon DaaS Infrastructure Apr 1, 2025 22:00 - Apr 2, 2025 02:00 EDT

Maintenance on Horizon DaaS Infrastructure Apr 3, 2025 01:00-05:00 EDT

Past Incidents

UCaaS & CCaaS Customer Firewall Change Required Mar `20`, `2025` `22:00` - Mar `21`, `2025` `02:00` EDT

Upgrade ECS to Release 2025.3 Mar `23`, `2025` `02:00`-`08:00` EDT

UCaaS & CCaaS Customer Firewall Change Required Mar `24`, `2025` `22:00` - Mar `25`, `2025` `02:00` EDT

UCaaS & CCaaS Customer Firewall Change Required Mar `26`, `2025` `22:00` - Mar `27`, `2025` `02:00` EDT

ECS Production Platform OS Patching Mar `30`, `2025` `01:00`-`15:00` EDT

Maintenance on Horizon DaaS Infrastructure Apr `1`, `2025` `22:00` - Apr `2`, `2025` `02:00` EDT

Maintenance on Horizon DaaS Infrastructure Apr `3`, `2025` `01:00`-`05:00` EDT