In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 09, 2025 - 22:02 EDT
May 09, 2025 - 22:02 EDT
Scheduled - Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/9/2025 10:00 PM EST
End: 5/10/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.
Once the maintenance is complete the console will be available for sign on and functionality will resume.
NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 9, 2025 22:00 - May 10, 2025 06:00 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/9/2025 10:00 PM EST
End: 5/10/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.
Once the maintenance is complete the console will be available for sign on and functionality will resume.
NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 9, 2025 22:00 - May 10, 2025 06:00 EDT
Evolve IP Help Center
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Degraded Performance
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Maintenance
Scheduled Maintenance
Update ECS Configuration Jun 24, 2025 02:00-07:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 16, 2025 - 09:05 EDT
Jun 16, 2025 - 09:05 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 21, 2025 - 09:10 EDT
May 21, 2025 - 09:10 EDT
Scheduled -
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/24/2025 2:00 AM EST
End: 6/24/2025 7:00 AM EST
Duration: 5 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) Configuration
Impact: The ORGs configuration will be modified and light deployed
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 20, 2025 - 11:27 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/24/2025 2:00 AM EST
End: 6/24/2025 7:00 AM EST
Duration: 5 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) Configuration
Impact: The ORGs configuration will be modified and light deployed
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 20, 2025 - 11:27 EDT
SBC Software Upgrade Jun 24, 2025 04:00-06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/24/2025 4:00 AM EST
End: 6/24/2025 6:00 AM EST
Duration: 2 hours
Purpose: XTIUM will upgrade our SBC (session border controller) software
Impact: There may be brief periods where some calls will drop, and registration failures may temporarily occur.
Required user actions: If a call is dropped, fails to complete or you see registration failure, give it a few minutes for the endpoint to reconnect.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 10, 2025 - 11:23 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/24/2025 4:00 AM EST
End: 6/24/2025 6:00 AM EST
Duration: 2 hours
Purpose: XTIUM will upgrade our SBC (session border controller) software
Impact: There may be brief periods where some calls will drop, and registration failures may temporarily occur.
Required user actions: If a call is dropped, fails to complete or you see registration failure, give it a few minutes for the endpoint to reconnect.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 10, 2025 - 11:23 EDT
BaaS East Maintenance Jun 24, 2025 12:00-17:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/24/2025 12:00 PM EST
End: 6/24/2025 5:00 PM EST
Duration: 5h
Purpose: XTIUM Engineers will be updating Veeam to the latest supported version.
Impact: During the maintenance window, backup and restore operations will be unavailable.
Required user actions: No user interaction required. Any backup jobs that were missed or interrupted during the backup window will be retried at the end of the maintenance.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 20, 2025 - 11:48 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/24/2025 12:00 PM EST
End: 6/24/2025 5:00 PM EST
Duration: 5h
Purpose: XTIUM Engineers will be updating Veeam to the latest supported version.
Impact: During the maintenance window, backup and restore operations will be unavailable.
Required user actions: No user interaction required. Any backup jobs that were missed or interrupted during the backup window will be retried at the end of the maintenance.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 20, 2025 - 11:48 EDT
BaaS West Maintenance Jun 24, 2025 14:00-19:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/24/2025 2:00 PM EST
End: 6/24/2025 7:00 PM EST
Duration: 5h
Purpose: XTIUM Engineers will be updating Veeam to the latest supported version.
Impact: During the maintenance window, backup and restore operations will be unavailable.
Required user actions: No user interaction required. Any backup jobs that were missed or interrupted during the backup window will be retried at the end of the maintenance.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 20, 2025 - 11:48 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/24/2025 2:00 PM EST
End: 6/24/2025 7:00 PM EST
Duration: 5h
Purpose: XTIUM Engineers will be updating Veeam to the latest supported version.
Impact: During the maintenance window, backup and restore operations will be unavailable.
Required user actions: No user interaction required. Any backup jobs that were missed or interrupted during the backup window will be retried at the end of the maintenance.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 20, 2025 - 11:48 EDT
SBC Software Upgrade Jun 25, 2025 04:00-06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/25/2025 4:00 AM EST
End: 6/25/2025 6:00 AM EST
Duration: 2 hours
Purpose: XTIUM will upgrade our SBC (session border controller) software
Impact: There may be brief periods where some calls could drop, and registration failures may temporarily occur.
Required user actions: If a call is dropped, fails to complete or you see registration failure, give it a few minutes for the endpoint to reconnect.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 10, 2025 - 11:23 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/25/2025 4:00 AM EST
End: 6/25/2025 6:00 AM EST
Duration: 2 hours
Purpose: XTIUM will upgrade our SBC (session border controller) software
Impact: There may be brief periods where some calls could drop, and registration failures may temporarily occur.
Required user actions: If a call is dropped, fails to complete or you see registration failure, give it a few minutes for the endpoint to reconnect.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 10, 2025 - 11:23 EDT
SSL Rotation on www.my-service-manager.com Jul 7, 2025 20:00-21:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 7/7/2025 8:00 PM EST
End: 7/7/2025 9:00 PM EST
Duration: 1hr
Purpose: We will be rotating the SSL certificate that secures this domain with a new certificate.
Impact: Brief interruption to access as the certificates are changed over.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 20, 2025 - 11:48 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 7/7/2025 8:00 PM EST
End: 7/7/2025 9:00 PM EST
Duration: 1hr
Purpose: We will be rotating the SSL certificate that secures this domain with a new certificate.
Impact: Brief interruption to access as the certificates are changed over.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 20, 2025 - 11:48 EDT
Removing Reporting (ECCR) links on Call Center and Unity Jul 7, 2025 21:00 - Jul 8, 2025 00:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 7/7/2025 9:00 PM EST
End: 7/8/2025 12:00 AM EST
Duration: 3h
Purpose: Broadworks has announced the discontinuation of its Enhanced Call Center Reporting (ECCR) module and the backend Database Server (DBS) which supports these reports. We are removing the ECCR links on the Call Center web portal and Unity clients as the first stage in shutting down the DBSs.
Impact: Customers will no longer be able to retrieve the Call Center reports directly from the Call Center web portal and the Unity clients.
Required user actions: XTIUM has created a replacement reporting module called 'XTIUM Reports for Broadworks Call Center'. Customers should have received notification of this change with instructions for connecting to the new portal. Please let us know if you need help with this change or did not receive notification,
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 13, 2025 - 11:58 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 7/7/2025 9:00 PM EST
End: 7/8/2025 12:00 AM EST
Duration: 3h
Purpose: Broadworks has announced the discontinuation of its Enhanced Call Center Reporting (ECCR) module and the backend Database Server (DBS) which supports these reports. We are removing the ECCR links on the Call Center web portal and Unity clients as the first stage in shutting down the DBSs.
Impact: Customers will no longer be able to retrieve the Call Center reports directly from the Call Center web portal and the Unity clients.
Required user actions: XTIUM has created a replacement reporting module called 'XTIUM Reports for Broadworks Call Center'. Customers should have received notification of this change with instructions for connecting to the new portal. Please let us know if you need help with this change or did not receive notification,
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 13, 2025 - 11:58 EDT