In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2026 - 16:47 EDT
Oct 07, 2026 - 16:47 EDT
Scheduled - Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 10/07/2026 16:35:00
End: 10/07/2026 18:35:00
Duration: 2 Hours
Purpose: Xtium will be deploying some fixes to Clearlogin.
Impact: Clearlogin access may be reduced while the environment domain is swapped for each component mentioned above.
Required user actions: N/A
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 7, 2026 16:35-18:35 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 10/07/2026 16:35:00
End: 10/07/2026 18:35:00
Duration: 2 Hours
Purpose: Xtium will be deploying some fixes to Clearlogin.
Impact: Clearlogin access may be reduced while the environment domain is swapped for each component mentioned above.
Required user actions: N/A
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 7, 2026 16:35-18:35 EDT
AI & Data Insights
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IaaS
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DRaaS
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Collaboration
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UCaaS
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CCaaS
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OSSmosis
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Evolve Reports
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Unity (third-party)
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Tenfold CRM (third-party)
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Cisco Webex (third-party)
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TalkDesk (third-party)
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Dubber (third-party)
Operational
Enghouse OCC (third-party)
Operational
HD Talk Conference Bridge
Operational
Hospitality PMS - Hestia (third-party)
Operational
Hospitality PMS - Jazzware (third-party)
Operational
Hospitality PMS - Tiger TMS (third-party)
Operational
Microsoft Teams Direct Routing (third-party)
Operational
Mondago Cara (third-party)
Operational
Mondago Go-Operator (third-party)
Operational
Mondago Integrator (third-party)
Operational
MS Teams via Pingco (third-party)
Operational
MS Teams via Qunifi (third-party)
Operational
Digital Workspace
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DaaS
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Cloud Manager Portal
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Microsoft M365
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Hosted Exchange
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ITOPS
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Network
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OPTX
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Logic Monitor
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Other
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Security
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Clearlogin
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Cisco Web Security (third-party)
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Mimecast (third-party)
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Trend Micro (third-party)
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Expel (third-party)
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Ascent (third-party)
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Crowdstrike (third-party)
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Dark Owl (third-party)
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Tenable (third-party)
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upgrading storage system firmware in DaaS PHL Oct 16, 2026 22:00-23:59 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 10/16/2026 22:00:00
End: 10/16/2026 23:59:59
Duration: 1 Hour 59 Minutes
Purpose: Upgrading storage system firmware in PHL DaaS environment.
Impact: There could be an interruption to storage IO, but that is not expected or typical of a firmware update.
Required user actions: No actions are required.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 16, 2026 - 17:03 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 10/16/2026 22:00:00
End: 10/16/2026 23:59:59
Duration: 1 Hour 59 Minutes
Purpose: Upgrading storage system firmware in PHL DaaS environment.
Impact: There could be an interruption to storage IO, but that is not expected or typical of a firmware update.
Required user actions: No actions are required.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 16, 2026 - 17:03 EDT
CMT Cloud Manager Planned Upgrade Oct 17, 2026 02:00-03:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-10-17 02:00:52
End: 2026-10-17 03:00:13
Duration: 59 Minutes
Purpose: As part of ongoing platform maintenance, we will be carrying out a planned system upgrade to CMT Cloud Manager.
Impact: CMT Cloud Manager will experience a temporary service disruption during the maintenance window.
Scheduled tasks and automated operations will be impacted and may not execute as expected during the activity.
It will have no impact to the Desktops and Servers hosted on our Cloud infrastructure.
Normal CMT Cloud Manager services will resume following completion of the system upgrade.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 13, 2026 - 11:59 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-10-17 02:00:52
End: 2026-10-17 03:00:13
Duration: 59 Minutes
Purpose: As part of ongoing platform maintenance, we will be carrying out a planned system upgrade to CMT Cloud Manager.
Impact: CMT Cloud Manager will experience a temporary service disruption during the maintenance window.
Scheduled tasks and automated operations will be impacted and may not execute as expected during the activity.
It will have no impact to the Desktops and Servers hosted on our Cloud infrastructure.
Normal CMT Cloud Manager services will resume following completion of the system upgrade.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 13, 2026 - 11:59 EDT
ECS Release 2026.10 Oct 25, 2026 02:00-06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-10-25 02:00:00
End: 2026-10-25 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.10
ECS Release Notes will be sent upon request.
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: Download updated client applications
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 06, 2026 - 11:06 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-10-25 02:00:00
End: 2026-10-25 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.10
ECS Release Notes will be sent upon request.
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: Download updated client applications
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 06, 2026 - 11:06 EDT
Webex Migration to New Servers Oct 26, 2026 21:00 - Oct 27, 2026 01:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 10/26/2026 21:00:00
End: 10/27/2026 01:00:00
Duration: 4 Hours
Purpose: Switching to new Webex ADPs on Platform A.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 09, 2026 - 15:20 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 10/26/2026 21:00:00
End: 10/27/2026 01:00:00
Duration: 4 Hours
Purpose: Switching to new Webex ADPs on Platform A.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 09, 2026 - 15:20 EDT
Webex Migration to New Servers Oct 27, 2026 21:00 - Oct 28, 2026 01:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 10/27/2026 21:00:00
End: 10/28/2026 01:00:00
Duration: 4 Hours
Purpose: Switching to new Webex ADPs on Platform B.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 09, 2026 - 15:19 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 10/27/2026 21:00:00
End: 10/28/2026 01:00:00
Duration: 4 Hours
Purpose: Switching to new Webex ADPs on Platform B.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded.
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 09, 2026 - 15:19 EDT
Evolve Contact Suite - System Maintenance Nov 8, 2026 02:00-06:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-11-08 02:00:00
End: 2026-11-08 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, XTIUM engineers will be performing a scheduled maintenance to Evolve Contact Suite system
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: None
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 13, 2026 - 11:13 EDT
In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:
Start: 2026-11-08 02:00:00
End: 2026-11-08 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, XTIUM engineers will be performing a scheduled maintenance to Evolve Contact Suite system
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: None
If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 13, 2026 - 11:13 EDT