XTIUM Status

All Systems Operational

AI & Data Insights Operational

Data Warehouse - Snowflake Operational

Cloud Operational

Data Center Core Services Operational

IaaS Operational

DRaaS Operational

Collaboration Operational

UCaaS Operational

CCaaS Operational

OSSmosis Operational

Evolve Reports Operational

Unity (third-party) Operational

Tenfold CRM (third-party) Operational

Cisco Webex (third-party) Operational

TalkDesk (third-party) Operational

Dubber (third-party) Operational

Enghouse OCC (third-party) Operational

HD Talk Conference Bridge Operational

Hospitality PMS - Hestia (third-party) Operational

Hospitality PMS - Jazzware (third-party) Operational

Hospitality PMS - Tiger TMS (third-party) Operational

Microsoft Teams Direct Routing (third-party) Operational

Mondago Cara (third-party) Operational

Mondago Go-Operator (third-party) Operational

Mondago Integrator (third-party) Operational

MS Teams via Pingco (third-party) Operational

MS Teams via Qunifi (third-party) Operational

Digital Workspace Operational

DaaS Operational

Cloud Manager Portal Operational

Microsoft M365 Operational

Hosted Exchange Operational

ITOPS Operational

Network Operational

OPTX Operational

Logic Monitor Operational

Other Operational

Security Operational

Clearlogin Operational

XTIUM Cloud Firewalls Operational

Cisco Web Security (third-party) Operational

Mimecast (third-party) Operational

Trend Micro (third-party) Operational

Expel (third-party) Operational

Ascent (third-party) Operational

Crowdstrike (third-party) Operational

Dark Owl (third-party) Operational

Tenable (third-party) Operational

Ticketing Operational

Halo Operational

ServiceNow Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ECS System Updates Jun `5`, `2026` `20:00`-`22:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 06/05/2026 20:00:00
End: 06/05/2026 22:00:00
Duration: 2 Hours
Purpose: Xtium will be performing System OS updates.
Impact: Certain ECS components may see reduced functionality during this maintenance.
Required user actions: N/A

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on May 29, 2026 - 11:03 EDT

Backup As A Service (BaaS) Self Service Restore Changes Jun `7`, `2026` `12:00`-`18:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-06-07 12:00:00
End: 2026-06-07 18:00:00
Duration: 6 Hours
Purpose: XTIUM Engineers will be enabling features that will allow BaaS customers to access self-service backups from within Cloud Director.
Impact: During the maintenance window, services may be temporarily unavailable as changes are applied to the platform. Any jobs that were running, or scheduled jobs that were missed, will be retried at the conclusion of the maintenance.
Required user actions: No customer interaction is required

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on May 22, 2026 - 14:29 EDT

Replacing Internal XSPs Jun `9`, `2026` `21:00`-`23:30` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 06/09/2026 21:00:00
End: 06/09/2026 23:30:00
Duration: 2 Hours 30 Minutes
Purpose: Replacing Internal XSPs with ones running a newer OS and Broadworks version
Impact: There could be problems with Dashboard and AMP Events. Hopefully, any disruptions will be momentary.
Required user actions: No customer action required

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on May 22, 2026 - 11:43 EDT

XTIUM Firewall Maintenance Jun `9`, `2026` `22:00`-`23:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 06/09/2026 22:00:00
End: 06/09/2026 23:00:00
Duration: 1 Hour
Purpose: XTIUM Firewall Maintenance
Impact: Risk for this maintenance is low, however a brief disruption is possible.
Required user actions: We will be performing maintenance on our firewall infrastructure. Clients may experience a brief connectivity disruption during this time, however no major impact is expected.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Jun 04, 2026 - 15:48 EDT

Ossmosis System Updates Jun `11`, `2026` `20:00`-`23:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-06-11 20:00:00
End: 2026-06-11 23:00:00
Duration: 3 Hours
Purpose: Xtium will be performing System OS updates.
Impact: Ossmosis and Dashboards may experience brief service disruptions while the maintenance takes place.
Required user actions: N/A

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on May 29, 2026 - 11:37 EDT

ECS System Updates Jun `12`, `2026` `20:00`-`22:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-06-12 20:00:00
End: 2026-06-12 22:00:00
Duration: 2 Hours
Purpose: Xtium will be performing System OS updates.
Impact: Certain ECS components may see reduced functionality during this maintenance.
Required user actions: N/A

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on May 29, 2026 - 11:38 EDT

ECS Release 2026.06 Jun `28`, `2026` `02:00`-`06:00` EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-06-28 02:00:00
End: 2026-06-28 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.06
ECS Release Notes will be sent upon request.
Impact: Medium Risk
All ECS applications will experience a few minutes of downtime during this period
Required user actions: Download updated client applications

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on May 27, 2026 - 14:47 EDT

Past Incidents

Jun 6, 2026

No incidents reported today.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

Intermittent Dubber portal access

Resolved - Dubber has resolved the incident, and portal access has been restored.
Jun 2, 10:06 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 09:23 EDT

Update - We are continuing to work with Dubber on a resolution in accessing their portal.
Jun 1, 16:14 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 1, 13:53 EDT

Investigating - We are currently investigating an issue with accessing the Dubber portal via email credentials or via SSO.
Jun 1, 12:38 EDT

Jun 1, 2026

ECCR Reporting Shutdown

Completed - The scheduled maintenance has been completed.
Jun 1, 22:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:59 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 06/01/2026 21:00:00
End: 06/01/2026 23:30:00
Duration: 2 Hours 30 Minutes
Purpose: Effective June 1, 2026, legacy Enhanced Call Center Reporting (ECCR) will be permanently decommissioned. After this date, the legacy ECCR module and its underlying database will no longer be accessible. We strongly encourage all Supervisors and Agents to begin using XTIUM Reports for Broadworks Call Center immediately if they have not already done so. The platform is fully operational and provides the same reporting functionality your teams rely on.
Impact: Risk is low. The Reporting link removal has already been tested in the lab. If there are any problems the old deployments will be restored
Required user actions: If you see any issues with Call Center or Unity, please log out and back in again to reload the profile.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
May 15, 11:45 EDT

Cisco Umbrella Portal Vendor Maintenance – XTIUM Tenant Consolidation

Completed - The scheduled maintenance has been completed.
Jun 1, 09:23 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 09:21 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-05-23 13:00:00
End: 2026-05-23 16:00:00
Duration: 3 Hours
Purpose: Cisco Umbrella Portal Vendor Maintenance – XTIUM Tenant Consolidation
Impact: Minimal risk is expected. This is a vendor-managed maintenance event with no anticipated impact to production Umbrella security services. Administrative portal access may be intermittently unavailable.
Required user actions: No customer action is required. Customers may wish to avoid making administrative changes in the Umbrella portal during the maintenance window.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
May 8, 11:36 EDT

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

PHL VoIP Firewall hardware migration

Completed - The scheduled maintenance has been completed.
May 28, 22:11 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-05-28 22:00:00
End: 2026-05-28 23:30:00
Duration: 1 Hour 30 Minutes
Purpose: PHL VoIP Firewall hardware migration
Impact: 10 second PHL VoIP Application connectivity interruption while ARP updates.
Required user actions: No customer action is required

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
May 15, 11:38 EDT

May 27, 2026

Cisco ISE Server Maintenance

Completed - The scheduled maintenance has been completed.
May 27, 22:46 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 05/27/2026 22:00:00
End: 05/28/2026 02:00:00
Duration: 4 Hours
Purpose: This maintenance is to prepare our Cisco ISE server for an upcoming firmware upgrade. A refresh of the monitoring and troubleshooting database is needed as one of the prerequisite steps for the upgrade.
Impact: Some VPN logins may be unavailable during the maintenance window.
Required user actions: No actions are required. Existing VPN sessions will be unaffected by this change, however logins may be unavailable during the maintenance.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
May 27, 10:48 EDT

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

ECS Release 2026.04 Hotfix - Full

Completed - The scheduled maintenance has been completed.
May 24, 03:21 EDT

Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 05/24/2026 03:00:00
End: 05/24/2026 04:00:00
Duration: 1 Hour
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.04 with a Hotfix
Impact: Medium Risk
All ECS applications will experience a few minutes of downtime during this period
Required user actions: Noting

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
May 19, 09:00 EDT

May 23, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

ECS System Updates Jun 5, 2026 20:00-22:00 EDT

Backup As A Service (BaaS) Self Service Restore Changes Jun 7, 2026 12:00-18:00 EDT

Replacing Internal XSPs Jun 9, 2026 21:00-23:30 EDT

XTIUM Firewall Maintenance Jun 9, 2026 22:00-23:00 EDT

Ossmosis System Updates Jun 11, 2026 20:00-23:00 EDT

ECS System Updates Jun 12, 2026 20:00-22:00 EDT

ECS Release 2026.06 Jun 28, 2026 02:00-06:00 EDT

Past Incidents

ECS System Updates Jun `5`, `2026` `20:00`-`22:00` EDT

Backup As A Service (BaaS) Self Service Restore Changes Jun `7`, `2026` `12:00`-`18:00` EDT

Replacing Internal XSPs Jun `9`, `2026` `21:00`-`23:30` EDT

XTIUM Firewall Maintenance Jun `9`, `2026` `22:00`-`23:00` EDT

Ossmosis System Updates Jun `11`, `2026` `20:00`-`23:00` EDT

ECS System Updates Jun `12`, `2026` `20:00`-`22:00` EDT

ECS Release 2026.06 Jun `28`, `2026` `02:00`-`06:00` EDT