All Systems Operational

Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Dubber ? Operational
Evolve Messaging (SMS/MMS) Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
Data Warehouse Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Data Warehouse Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Replication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Removing Reporting (ECCR) links on Call Center and Unity Jul 7, 2025 21:00 - Jul 8, 2025 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/7/2025 9:00 PM EST
End: 7/8/2025 12:00 AM EST
Duration: 3h
Purpose: Broadworks has announced the discontinuation of its Enhanced Call Center Reporting (ECCR) module and the backend Database Server (DBS) which supports these reports. We are removing the ECCR links on the Call Center web portal and Unity clients as the first stage in shutting down the DBSs.
Impact: Customers will no longer be able to retrieve the Call Center reports directly from the Call Center web portal and the Unity clients.
Required user actions: XTIUM has created a replacement reporting module called 'XTIUM Reports for Broadworks Call Center'. Customers should have received notification of this change with instructions for connecting to the new portal. Please let us know if you need help with this change or did not receive notification,

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 13, 2025 - 11:58 EDT

Zerto Software Upgrades for DRaaS in LAS Datacenter Jul 14, 2025 10:00-14:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/14/2025 10:00 AM EST
End: 7/14/2025 2:00 PM EST
Duration: 4 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication may be interrupted.

Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.

Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to XTIUM support to ensure the platform is ready for failover activity.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 27, 2025 - 13:13 EDT

Zerto Software Upgrades for DRaaS in PHL Datacenter Jul 15, 2025 10:00-14:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/15/2025 10:00 AM EST
End: 7/15/2025 2:00 PM EST
Duration: 4 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication may be interrupted.

Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.

Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to XTIUM support to ensure the platform is ready for failover activity.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 27, 2025 - 13:13 EDT

Upgrade ECS to Release 2025.7 Jul 20, 2025 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/20/2025 2:00 AM EST
End: 7/20/2025 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.7
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Posted on Jun 24, 2025 - 11:17 EDT
Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Completed - The scheduled maintenance has been completed.
Jul 7, 20:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 19:59 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 7/7/2025 8:00 PM EST
End: 7/7/2025 9:00 PM EST
Duration: 1hr
Purpose: We will be rotating the SSL certificate that secures this domain with a new certificate.
Impact: Brief interruption to access as the certificates are changed over.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jun 20, 11:48 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 10:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:02 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 5/9/2025 10:00 PM EST
End: 5/10/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.

Once the maintenance is complete the console will be available for sign on and functionality will resume.

NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Apr 22, 15:31 EDT
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 11:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:01 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 6/24/2025 2:00 PM EST
End: 6/24/2025 7:00 PM EST
Duration: 5h
Purpose: XTIUM Engineers will be updating Veeam to the latest supported version.
Impact: During the maintenance window, backup and restore operations will be unavailable.
Required user actions: No user interaction required. Any backup jobs that were missed or interrupted during the backup window will be retried at the end of the maintenance.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.

Jun 20, 11:48 EDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.