In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 09, 2025 - 22:02 EDT
May 09, 2025 - 22:02 EDT
Scheduled - Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/9/2025 10:00 PM EST
End: 5/10/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.
Once the maintenance is complete the console will be available for sign on and functionality will resume.
NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 9, 2025 22:00 - May 10, 2025 06:00 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/9/2025 10:00 PM EST
End: 5/10/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.
Once the maintenance is complete the console will be available for sign on and functionality will resume.
NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 9, 2025 22:00 - May 10, 2025 06:00 EDT
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Scheduled Maintenance
Philadelphia SBC Replacement May 20, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 20, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 20, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Upgrade ECS to Release 2025.5 May 25, 2025 01:00-07:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/25/2025 1:00 AM EST
End: 5/25/2025 7:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.5
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:25 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/25/2025 1:00 AM EST
End: 5/25/2025 7:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.5
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:25 EDT
Philadelphia SBC Replacement May 27, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 27, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 27, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Upgrading RMM to 2025.2 May 30, 2025 22:00 - May 31, 2025 06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/30/2025 10:00 PM EST
End: 5/31/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.
Once the maintenance is complete the console will be available for sign on and functionality will resume.
NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 14, 2025 - 15:32 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/30/2025 10:00 PM EST
End: 5/31/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.
Once the maintenance is complete the console will be available for sign on and functionality will resume.
NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 14, 2025 - 15:32 EDT
Veeam M365 Backup Maintenance Jun 3, 2025 12:00-17:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/3/2025 12:00 PM EST
End: 6/3/2025 5:00 PM EST
Duration: 5h
Purpose: XTIUM engineers will be upgrading Veeam Backup for M365 to the latest supported version. This will be a business hours upgrade to minimize impact on scheduled nightly backups.
Impact: During the upgrade, Microsoft 365 backup and restore operations will be unavailable.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 09, 2025 - 12:09 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/3/2025 12:00 PM EST
End: 6/3/2025 5:00 PM EST
Duration: 5h
Purpose: XTIUM engineers will be upgrading Veeam Backup for M365 to the latest supported version. This will be a business hours upgrade to minimize impact on scheduled nightly backups.
Impact: During the upgrade, Microsoft 365 backup and restore operations will be unavailable.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 09, 2025 - 12:09 EDT