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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upgrade ECS to Release 2026.01 Jan 18, 2026 02:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/18/2026 2:00 AM EST
End: 1/18/2026 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.01
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.xtium.com/display/XTIUM/XTIUM+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Nov 25, 2025 - 11:22 EST

Ossmosis SSL Enhancements Jan 28, 2026 20:00-21:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/28/2026 8:00 PM EST
End: 1/28/2026 9:00 PM EST
Duration: 1hr
Purpose: We will be updating our backend to update SSL policies for improved security.
Impact: You may see a brief interruption in accessing Ossmosis when the changes are made and SSL requirements are changed.
Required user actions: None

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Jan 15, 2026 - 13:22 EST
Jan 17, 2026

No incidents reported today.

Jan 16, 2026
LAS DaaS Virtual Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 11:22 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:51 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/13/2026 9:00 AM EST
End: 1/15/2026 5:00 PM EST
Duration: 3 business days
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance.
Required user actions: There are no anticipated required user actions.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Nov 7, 14:37 EST
Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
User Desktop Disconnects
Resolved - This incident has been resolved.
Jan 13, 14:24 EST
Update - Our platform has been restored to fully operational status. Incident analysis is being performed
Jan 13, 14:13 EST
Update - We are continuing to investigate the root cause with our LAS compute platform. The impact should now be resolved, and we are validating with customers.
Jan 13, 13:44 EST
Update - We are continuing to investigate this issue.
Jan 13, 13:13 EST
Investigating - We are currently aware of isolated issues potentially affecting a small subset of customers provisioned on our Las Vegas compute infrastructure. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
Jan 13, 12:43 EST
Microsoft 365 Backup Maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 10:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:03 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/13/2026 9:00 AM EST
End: 1/13/2026 4:00 PM EST
Duration: 7h
Purpose: To improve backup efficiency and reliability, XTIUM Engineers will be changing each tenant's backup proxy configuration.
Impact: This will be a business hours maintenance, to minimize impact to scheduled backup operations. During the maintenance, any running backup jobs will be cancelled. Any backups that were cancelled or scheduled during the maintenance window will be restarted at the completion of the maintenance.
If items need restored during the maintenance, please utilize Microsoft's native tools, if possible.
Required user actions: No

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Dec 19, 16:10 EST
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Removing Old ADPs - Phase 2
Completed - The scheduled maintenance has been completed.
Jan 9, 00:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:59 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/8/2026 10:00 PM EST
End: 1/9/2026 3:00 AM EST
Duration: 5h
Purpose: We're replacing the Broadsoft ADPs. On Jan. 6, we added new ADPs to the service clusters to observer them for couple of days. If they are working as expected, we'll remove the old servers during this maintenance. They have been fully tested.
Impact: If we missed something on the new servers after two days of observation, services could be impacted. We are only removing the old servers from the routing, not shutting them down, so putting them back into service if there's a problem will not take long.
Required user actions: None

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Dec 19, 16:10 EST
Jan 8, 2026
PHL DaaS Virtual Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Jan 8, 16:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 09:21 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/6/2026 9:00 AM EST
End: 1/8/2026 5:00 PM EST
Duration: 3 business days
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance.
Required user actions: There are no anticipated required user actions.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Nov 7, 14:37 EST
Jan 7, 2026
SSL Certificate Update
Completed - The scheduled maintenance has been completed.
Jan 7, 20:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/7/2026 8:00 PM EST
End: 1/7/2026 10:00 PM EST
Duration: 2h
Purpose: In order for internal systems for supporting products to continue to operate we need to update SSL certificates that allow intercommunication.
Impact: During the update you may experience a brief interruption to services as systems are relocated to maintain a high-availability environment.
Required user actions: None

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Dec 19, 16:10 EST
Jan 6, 2026
Installing new ADPs - Phase 2
Completed - The scheduled maintenance has been completed.
Jan 6, 23:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 21:59 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/6/2026 10:00 PM EST
End: 1/7/2026 3:00 AM EST
Duration: 5h
Purpose: We're replacing the Broadworks ADPs with newer ones. We're going to add these new servers into the service alongside the existing ADPs, observing them for a couple of days before removing the old servers.
Impact: If there are any issues with the new servers there may be temporary delays in services. We're keeping the existing servers in place so any failing service should retry on a working server.
Required user actions: None

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Dec 19, 16:10 EST
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

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