All Systems Operational

Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony ? Operational
Applications ? Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Dubber ? Operational
Evolve Messaging (SMS/MMS) Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
Data Warehouse Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management ? Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East ? Operational
DaaS 3 Admin West ? Operational
DaaS 2 Operational
DaaS 2 Admin East ? Operational
DaaS 2 Admin West ? Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East ? Operational
Virtual Data Center Admin West ? Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS ? Operational
NTP ? Operational
Cloud Connect East ? Operational
Cloud Connect West ? Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure ? Operational
Microsoft Office 365 ? Operational
Cisco Web Security ? Operational
Mimecast Email Security & Archival ? Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Data Warehouse Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Replication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

LAS DaaS Infrastructure Upgrade Nov 13, 2025 22:00 - Nov 14, 2025 02:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/13/2025 10:00 PM EST
End: 11/14/2025 2:00 AM EST
Duration: 4
Purpose: Evolve IP Engineers will be upgrading the DaaS infrastructure in LAS in preparation for customer tenant upgrades to follow.
Impact: During upgrade, connections to existing desktops will be usable but tasks in the customers admin portal will not. Examples: Assignment Increases, new assignment creation, power actions, etc.
Required user actions: No user actions are required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Oct 30, 2025 - 00:16 EDT

PHL DaaS Infrastructure Upgrade Nov 16, 2025 22:00 - Nov 17, 2025 02:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/16/2025 10:00 PM EST
End: 11/17/2025 2:00 AM EST
Duration: 4
Purpose: Evolve IP Engineers will be upgrading the DaaS infrastructure in PHL in preparation for customer tenant upgrades to follow.
Impact: During upgrade, connections to existing desktops will be usable but tasks in the customers admin portal will not. Examples: Assignment Increases, new assignment creation, power actions, etc.
Required user actions: No user actions are required.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Oct 30, 2025 - 00:16 EDT

IaaS and DaaS - Updated VMware Tools Installer Files Nov 17, 2025 22:00-23:30 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/17/2025 10:00 PM EST
End: 11/17/2025 11:30 PM EST
Duration: 1.5
Purpose: XTIUM Engineers will be updating the IaaS VMware Tools repository, with the most current version of the product. This will give the ability to upgrade to the latest version of VMware Tools on existing virtual machines.
Impact: No impact is expected. However, if any VMs have the VMware Tools installer mounted, they may receive an error inside of the OS stating that the installer is no longer available.
Required user actions: We strongly recommend you upgrade VMware Tools on your systems utilizing the same steps to Install: https://support.evolveip.net/display/EIQ/Install+VMware+Tools+in+a+Virtual+Machine
A reboot is recommended after installation to help with system stability post upgrade.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Oct 30, 2025 - 00:16 EDT

PHL IaaS/DRaaS Virtual Data Center Maintenance Nov 18, 2025 09:00 - Nov 19, 2025 17:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/18/2025 9:00 AM EST
End: 11/19/2025 5:00 PM EST
Duration: 32 hours
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance.
Required user actions: There are no anticipated required user actions.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 04, 2025 - 11:28 EST

LAS IaaS/DRaaS Virtual Data Center Maintenance Nov 20, 2025 09:00 - Nov 21, 2025 17:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/20/2025 9:00 AM EST
End: 11/21/2025 5:00 PM EST
Duration: 32 hours
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance.
Required user actions
Required user actions: There are no anticipated required user actions.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 04, 2025 - 11:28 EST

Upgrade ECS to Release 2025.11 Nov 23, 2025 02:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/23/2025 2:00 AM EST
End: 11/23/2025 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.11
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.xtium.com/display/XTIUM/XTIUM+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Oct 30, 2025 - 00:16 EDT

ECS Production Platform OS Patching Dec 14, 2025 01:00-13:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/14/2025 1:00 AM EST
End: 12/14/2025 1:00 PM EST
Duration: 12hr
Purpose: Xtium will perform standard OS patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2025 - 14:37 EST

PHL DaaS Virtual Data Center Maintenance Jan 6, 2026 09:00 - Jan 8, 2026 17:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/6/2026 9:00 AM EST
End: 1/8/2026 5:00 PM EST
Duration: 3 business days
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance.
Required user actions: There are no anticipated required user actions.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2025 - 14:37 EST

LAS DaaS Virtual Data Center Maintenance Jan 13, 2026 09:00 - Jan 15, 2026 17:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/13/2026 9:00 AM EST
End: 1/15/2026 5:00 PM EST
Duration: 3 business days
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance.
Required user actions: There are no anticipated required user actions.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2025 - 14:37 EST
Nov 12, 2025

No incidents reported today.

Nov 11, 2025
SBC Server Maintenance US
Completed - The scheduled maintenance has been completed.
Nov 11, 23:27 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:59 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/11/2025 11:00 PM EST
End: 11/12/2025 12:30 AM EST
Duration: 1 hr 30 min
Purpose: Routine Maintenance to update expiring SSL certificates on Access servers.
Impact: This is routine maintenance to apply updated SSL certificates. Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 27, 17:17 EDT
SSL Certificate Update
Completed - The scheduled maintenance has been completed.
Nov 11, 20:28 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/11/2025 8:00 PM EST
End: 11/11/2025 10:00 PM EST
Duration: 2h
Purpose: In order for internal systems for SMS to continue to operate we need to update SSL certificates that allow intercommunication.
Impact: During the update you may experience a brief interruption to SMS services as systems are restarted.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 30, 00:16 EDT
UCaaS API Server Restart
Completed - The scheduled maintenance has been completed.
Nov 11, 03:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/11/2025 3:00 AM EST
End: 11/11/2025 4:00 AM EST
Duration: 1h
Purpose: One of the systems that services API traffic for the UCaaS Broadworks platform requires a reboot.
Impact: The server that will be rebooted belongs to an HA cluster. The other systems will be available throughout the maintenance to service traffic. Users may notice delay while traffic is rerouted or may potentially need to log back in.
Required user actions: None likely, but reauthentication is possible.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Nov 10, 14:40 EST
Nov 10, 2025
SBC Server Maintenance US
Completed - The scheduled maintenance has been completed.
Nov 10, 23:41 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 23:02 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/10/2025 11:00 PM EST
End: 11/11/2025 12:30 AM EST
Duration: 1 hr 30 min
Purpose: Routine Maintenance to update expiring SSL certificates on Access servers.
Impact: This is routine maintenance to apply updated SSL certificates. Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: none

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 27, 17:17 EDT
Nov 9, 2025
XaaS Admin Portal scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 11:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:03 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/9/2025 10:00 AM EST
End: 11/9/2025 12:00 PM EST
Duration: 2h
Purpose: XTIUM Engineers will be renewing the SSL certificates on the vCloud Admin Portal and DRaaS admin portal. This maintenance window was chosen to minimize impact to customer operations, such as VM management and scheduled backup jobs. DRaaS replication will continue as normal.
Impact: Users may experience a brief period where they are redirected to the Evolve IP maintenance page.
During the replacement, services will be restarted on the underlying systems that provide access to the vCloud administrative portal. This may require any active sessions to re-authenticate.
No impact expected to virtual machines running active workloads.
BaaS and DRaaS services should operate normally through the maintenance. If any backups are missed, or replication is paused, they will be retried/resumed following the maintenance.
Required user actions: Users many need to clear their browser cache and/or reauthenticate to vCloud if they were signed in during the maintenance.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 27, 17:17 EDT
ECS System Restart - Apply 2025.10.2 Hot Fix
Completed - The scheduled maintenance has been completed.
Nov 9, 04:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 04:02 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/9/2025 4:00 AM EST
End: 11/9/2025 4:30 AM EST
Duration: 30 minutes
Purpose: 2025.10.2 hot fix was successfully applied during the week of Oct 27 to a few customers that reported IVR routing issues.
A full service restart will be triggered to apply the fix to all ECS customer base
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Nov 6, 10:00 EST
Nov 8, 2025

No incidents reported.

Nov 7, 2025
Renewing SSL certificate for rmm-a.evolveip.net and rmm-b.evolveip.net
Completed - The scheduled maintenance has been completed.
Nov 7, 22:18 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/7/2025 10:00 PM EST
End: 11/7/2025 10:30 PM EST
Duration: 0.5h
Purpose: Renewing SSL certificate.
Impact: During the install certificate web service will be restarted and users will be logged off. Interruption will be less then minute.
Required user actions: Login to the web site

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 27, 17:17 EDT
Nov 6, 2025

No incidents reported.

Nov 5, 2025
Rotating SSL Certificate
Completed - The scheduled maintenance has been completed.
Nov 5, 20:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/5/2025 8:00 PM EST
End: 11/5/2025 10:00 PM EST
Duration: 2h
Purpose: We will be rotating one of our SSL certificates as part of a regular maintenance.
Impact: A brief interruption in service while certificates are rotated.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 27, 17:17 EDT
Nov 4, 2025
Philadelphia SBC Replacement
Completed - The scheduled maintenance has been completed.
Nov 4, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:58 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/4/2025 11:00 PM EST
End: 11/5/2025 1:00 AM EST
Duration: 2 hours
Purpose: XTIUM will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over and try your call again.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 20, 11:53 EDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025
Virtual Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 16:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 12:05 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/2/2025 12:00 PM EST
End: 11/2/2025 6:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 14, 16:52 EDT
Virtual Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 16:44 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 12:05 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 11/2/2025 12:00 PM EST
End: 11/2/2025 6:00 PM EST
Duration: 6h
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance. Virtual machine administrative actions may drop during the maintenance limiting the ability to power control or access the console of virtual machines.
Required user actions: There are no anticipated required user actions. However, if you become disconnected to a service you may need to re-authenticate to regain access.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Oct 14, 16:52 EDT
Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
Evolve IP Home Support Home