Clearlogin Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2026 - 16:47 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/07/2026 16:35:00
End: 10/07/2026 18:35:00
Duration: 2 Hours
Purpose: Xtium will be deploying some fixes to Clearlogin.
Impact: Clearlogin access may be reduced while the environment domain is swapped for each component mentioned above.
Required user actions: N/A




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 7, 2026 16:35-18:35 EDT
AI & Data Insights Operational
Data Warehouse - Snowflake Operational
Cloud Operational
Data Center Core Services Operational
IaaS Operational
DRaaS Operational
Collaboration Operational
UCaaS Operational
CCaaS Operational
OSSmosis Operational
Evolve Reports Operational
Unity (third-party) Operational
Tenfold CRM (third-party) Operational
Cisco Webex (third-party) Operational
TalkDesk (third-party) Operational
Dubber (third-party) Operational
Enghouse OCC (third-party) Operational
HD Talk Conference Bridge Operational
Hospitality PMS - Hestia (third-party) Operational
Hospitality PMS - Jazzware (third-party) Operational
Hospitality PMS - Tiger TMS (third-party) Operational
Microsoft Teams Direct Routing (third-party) Operational
Mondago Cara (third-party) Operational
Mondago Go-Operator (third-party) Operational
Mondago Integrator (third-party) Operational
MS Teams via Pingco (third-party) Operational
MS Teams via Qunifi (third-party) Operational
Digital Workspace Operational
DaaS Operational
Cloud Manager Portal Operational
Microsoft M365 Operational
Hosted Exchange Operational
ITOPS Operational
Network Operational
OPTX Operational
Logic Monitor Operational
Other Operational
Security Operational
Clearlogin Operational
XTIUM Cloud Firewalls Operational
Cisco Web Security (third-party) Operational
Mimecast (third-party) Operational
Trend Micro (third-party) Operational
Expel (third-party) Operational
Ascent (third-party) Operational
Crowdstrike (third-party) Operational
Dark Owl (third-party) Operational
Tenable (third-party) Operational
Ticketing Operational
Halo Operational
ServiceNow Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ECS Release 2026.10 Oct 25, 2026 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-10-25 02:00:00
End: 2026-10-25 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.10
ECS Release Notes will be sent upon request.

Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: Download updated client applications




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 06, 2026 - 11:06 EDT

Webex Migration to New Servers Oct 26, 2026 21:00 - Oct 27, 2026 01:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/26/2026 21:00:00
End: 10/27/2026 01:00:00
Duration: 4 Hours
Purpose: Switching to new Webex ADPs on Platform A.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 09, 2026 - 15:20 EDT

Webex Migration to New Servers Oct 27, 2026 21:00 - Oct 28, 2026 01:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/27/2026 21:00:00
End: 10/28/2026 01:00:00
Duration: 4 Hours
Purpose: Switching to new Webex ADPs on Platform B.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 09, 2026 - 15:19 EDT

Evolve Contact Suite - System Maintenance Nov 8, 2026 02:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-11-08 02:00:00
End: 2026-11-08 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, XTIUM engineers will be performing a scheduled maintenance to Evolve Contact Suite system
Impact: All ECS applications will experience a few minutes of downtime during this period
Required user actions: None




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Oct 13, 2026 - 11:13 EDT

Oct 17, 2026

CMT Cloud Manager Planned Upgrade
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-10-17 02:00:52
End: 2026-10-17 03:00:13
Duration: 59 Minutes
Purpose: As part of ongoing platform maintenance, we will be carrying out a planned system upgrade to CMT Cloud Manager.


Impact: CMT Cloud Manager will experience a temporary service disruption during the maintenance window.
Scheduled tasks and automated operations will be impacted and may not execute as expected during the activity.
It will have no impact to the Desktops and Servers hosted on our Cloud infrastructure.
Normal CMT Cloud Manager services will resume following completion of the system upgrade.





If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 13, 11:59 EDT

Oct 16, 2026

Upgrading storage system firmware in DaaS PHL
Completed - The scheduled maintenance has been completed.
Oct 16, 23:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:02 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/16/2026 22:00:00
End: 10/16/2026 23:59:59
Duration: 1 Hour 59 Minutes
Purpose: Upgrading storage system firmware in PHL DaaS environment.
Impact: There could be an interruption to storage IO, but that is not expected or typical of a firmware update.
Required user actions: No actions are required.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 16, 17:03 EDT
Cloud Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 00:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/15/2026 22:00:00
End: 10/16/2026 01:00:00
Duration: 3 Hours
Purpose: Urgent Security Update: Cisco Firewall Vulnerability Remediation
Impact: Risk is minimal - the new version is an interim release only. Firewalls are HA and will be upgraded one at a time to avoid disruptions.
Required user actions: No customer action is required. The firewalls are HA and will be upgraded one at a time to avoid disruptions.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 14, 12:04 EDT

Oct 15, 2026

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Cloud Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 00:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/08/2026 22:00:00
End: 10/09/2026 01:00:00
Duration: 3 Hours
Purpose: Urgent Security Update: Cisco Firewall Vulnerability Remediation
Impact: Risk is minimal - the new version is an interim release only. Firewalls are HA and will be upgraded one at a time to avoid disruptions.
Required user actions: No customer action is required. The firewalls are HA and will be upgraded one at a time to avoid disruptions.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 8, 10:19 EDT

Oct 8, 2026

Oct 7, 2026

BaaS Patching
Completed - The scheduled maintenance has been completed.
Oct 7, 19:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:06 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/06/2026 15:15:00
End: 10/06/2026 23:00:00
Duration: 7 Hours 45 Minutes
Purpose: XTIUM engineers will be applying the latest updates on the BaaS Platform
Impact: During the maintenance, backup and restore capabilities will be unavailable. Any backup jobs that were running or missed during the maintenance window will be retried.
Required user actions: No customer interaction is needed. Any missed or interrupted backups will be retried at the end of the maintenance window




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 6, 15:06 EDT
Clearlogin Update
Completed - The scheduled maintenance has been completed.
Oct 7, 16:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:01 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/06/2026 20:00:00
End: 10/06/2026 22:00:00
Duration: 2 Hours
Purpose: Xtium engineers will be deploying an update to Clearlogin
Impact: Clearlogin may be reduced availability while the maintenance is ongoing.
Required user actions: N/A




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 6, 05:33 EDT
IaaS Upgrade
Completed - The scheduled maintenance has been completed.
Oct 7, 00:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:04 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 10/06/2026 23:00:00
End: 10/07/2026 04:00:00
Duration: 5 Hours
Purpose: XTIUM Engineers will be applying the latest update to the IaaS management platform.
Impact: During the upgrade, vcloud.evolveip.net will be redirected to the XTIUM maintenance page, and management of VMs (power on/off, restart, console, etc) will be unavailable. All underlying VMs should continue to run as normal, there should not be any disruption to customer environments.
Additionally, during the maintenance, Zerto replication will be temporarily paused and any Veeam backups that were scheduled during the maintenance will fail. Any missed or failed backup jobs will be retried and completed at the end of the maintenance window. Zerto replication will automatically resume.
Required user actions: No customer interaction is required. If you were signed in to vcloud.evolveip.net, you will need to reauthenticate at the end of the maintenance.




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Oct 5, 13:30 EDT

Oct 6, 2026

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage