Scheduled
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
This scheduled maintenance affects: UCaaS (Telephony).