All Systems Operational

AI & Data Insights Operational
Data Warehouse - Snowflake Operational
Cloud Operational
Data Center Core Services Operational
IaaS Operational
DRaaS Operational
Collaboration Operational
UCaaS Operational
CCaaS Operational
OSSmosis Operational
Evolve Reports Operational
Unity (third-party) Operational
Tenfold CRM (third-party) Operational
Cisco Webex (third-party) Operational
TalkDesk (third-party) Operational
Dubber (third-party) Operational
Enghouse OCC (third-party) Operational
HD Talk Conference Bridge Operational
Hospitality PMS - Hestia (third-party) Operational
Hospitality PMS - Jazzware (third-party) Operational
Hospitality PMS - Tiger TMS (third-party) Operational
Microsoft Teams Direct Routing (third-party) Operational
Mondago Cara (third-party) Operational
Mondago Go-Operator (third-party) Operational
Mondago Integrator (third-party) Operational
MS Teams via Pingco (third-party) Operational
MS Teams via Qunifi (third-party) Operational
Digital Workspace Operational
DaaS Operational
Cloud Manager Portal Operational
Microsoft M365 Operational
Hosted Exchange Operational
ITOPS Operational
Network Operational
OPTX Operational
Logic Monitor Operational
Other Operational
Security Operational
Clearlogin Operational
XTIUM Cloud Firewalls Operational
Cisco Web Security (third-party) Operational
Mimecast (third-party) Operational
Trend Micro (third-party) Operational
Expel (third-party) Operational
Ascent (third-party) Operational
Crowdstrike (third-party) Operational
Dark Owl (third-party) Operational
Tenable (third-party) Operational
Ticketing Operational
Halo Operational
ServiceNow Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UCaaS SBC Upgrades Apr 9, 2026 03:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-04-09 03:00:00
End: 2026-04-09 06:00:00
Duration: 3 Hours
Purpose: Upgrade Oracle SBC to the latest version
Impact: No impact expected. Some active registrations could be lost during the switchover from Active to Standby SBC as each SBC is upgraded. Connections should immediately re-establish.
Required user actions: No action required




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Mar 17, 2026 - 13:37 EDT

Webex Migration to New Servers Apr 28, 2026 21:00 - Apr 29, 2026 03:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 04/28/2026 21:00:00
End: 04/29/2026 03:00:00
Duration: 6 Hours
Purpose: Switching to new Webex ADPs on Platform A.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Apr 07, 2026 - 11:14 EDT

Webex Migration to New Servers Apr 29, 2026 21:00 - Apr 30, 2026 04:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 04/29/2026 21:00:00
End: 04/30/2026 04:00:00
Duration: 7 Hours
Purpose: Switching to new Webex ADPs on Platform B.
Impact: The new Webex servers have been tested in place against the Cisco Control Hub. The change will simply be to point Cisco and the clients to them. There could be be Webex client outages if there are problems, but we'll be testing immediately after the changes and revert to the existing servers if there are problems
Required user actions: There should be no customer actions needed. The old Webex servers will still be in service and customer devices will migrate in time as the clients are restarted or the configuration files are reloaded




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Apr 07, 2026 - 11:15 EDT

Moving mTLS DMS to New mTLS ADPs Apr 30, 2026 21:00 - May 1, 2026 01:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 04/30/2026 21:00:00
End: 05/01/2026 01:00:00
Duration: 4 Hours
Purpose: We're moving the mTLS DMS phone services to new ADPs
Impact: The risk of this migration is low. It will only affect two phone types, the Yealink T48U and W70B. The new configurations will be tested on a phone before all the other production phones are reset with the new configuration. If there are any problems, we'll point mTLS DMS back to the old servers and reset the phones.
Required user actions: No special instructions needed for customers. If you have a Yealink T48U or W70B, your phone will be rebooted to reset the configuration




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Apr 07, 2026 - 11:21 EDT

LAS MPLS and WRS Firewall hardware migration Apr 30, 2026 22:00-23:30 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 04/30/2026 22:00:00
End: 04/30/2026 23:30:00
Duration: 1 Hour 30 Minutes
Purpose: LAS MPLS and WRS Firewall hardware migration
Impact: 10 second MPLS and WRS connectivity interruption while ARP updates. This will also enable next-gen IPS. False positives are rare but possible
Required user actions: No customer action is required




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Apr 17, 2026 - 11:46 EDT

SSL Certificate Rotation May 4, 2026 19:00-20:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-05-04 19:00:00
End: 2026-05-04 20:00:00
Duration: 1 Hour
Purpose: A SSL Certificate used for UCaaS services is nearing expiration and needs to be rotated.
Impact: Customers may see a brief interruption as sessions move from the old certificate to the new.
Required user actions: N/A




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Apr 17, 2026 - 11:40 EDT

SSL Certification Rotation May 5, 2026 19:00-20:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-05-05 19:00:00
End: 2026-05-05 20:00:00
Duration: 1 Hour
Purpose: We need to rotate one of our SSL certificates for continued operation of UCaaS.
Impact: Customer sessions may see a brief interruption as sessions move from the old certificate to the new certificate.
Required user actions: N/A




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Apr 17, 2026 - 11:54 EDT

Upgrade rmm-a.evolveip.net and rmm-b.evolveip.net to 2026.1.0.527 May 8, 2026 22:00 - May 9, 2026 00:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-05-08 22:00:00
End: 2026-05-09 00:00:00
Duration: 2 Hours
Purpose: During the upgrade, the console will not be available for login or monitoring. Alerting and functionality may be unavailable during the maintenance.
Estimated down time up to 1 hour.


Impact: none


Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.






If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Apr 17, 2026 - 11:39 EDT

ECS Release 2026.04 May 10, 2026 02:00-06:00 EDT

Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-05-10 02:00:00
End: 2026-05-10 06:00:00
Duration: 4 Hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.04
ECS Release Notes will be available the day of the upgrade
Impact: Medium Risk
All ECS applications will experience a few minutes of downtime during this period
Required user actions: Download updated client applications





If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Apr 17, 2026 - 11:33 EDT
Apr 20, 2026

No incidents reported today.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Intermittent Voice Stability
Resolved - This incident has been resolved.
Apr 14, 12:30 EDT
Monitoring - Services have normalized for inbound and outbound calling. We are continuing to monitor for any further issues.
Apr 14, 11:00 EDT
Identified - The issue has been identified, and we are working toward resolution. Our engineering teams are engaged and progressing through root cause analysis and remediation efforts.
Apr 14, 10:06 EDT
Investigating - XTIUM is currently investigating an issue with inbound and outbound call failures,
Apr 14, 09:16 EDT
UCaaS SBC Upgrades
Completed - The scheduled maintenance has been completed.
Apr 14, 05:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:57 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-04-14 03:00:00
End: 2026-04-14 06:00:00
Duration: 3 Hours
Purpose: Upgrade Oracle SBC to the latest version
Impact: No impact expected. Some active registrations could be lost during the switchover from Active to Standby SBC as each SBC is upgraded. Connections should immediately re-establish.
Required user actions: No action required




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Mar 17, 13:36 EDT
Apr 13, 2026
Intermittent Voice Stability
Resolved - The issue causing intermittent inbound and outbound call failures has been fully resolved and all services are now operating normally. At this time, no further impact is observed.

Thank you for your patience.
Apr 13, 17:29 EDT
Update - We are continuing to monitor for any further issues.
Apr 13, 16:16 EDT
Monitoring - A fix has been implemented, and we are now observing services returning to normal operation.

Our teams are continuing to closely monitor the environment to ensure stability and confirm full resolution. We will provide further updates if any additional issues are identified.

Thank you for your patience.
Apr 13, 16:15 EDT
Identified - We are continuing to actively investigate this issue and work toward resolution. The incident has been escalated to our engineering teams and is being treated as a top priority.

Our teams are engaged and progressing through root cause analysis and remediation efforts. We will provide additional updates as more information becomes available.
Apr 13, 15:15 EDT
Investigating - XTIUM support is investigating intermittent inbound and outbound call failures,
Apr 13, 14:32 EDT
Call Recording Pause / Resume Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 11:04 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 04/11/2026 01:00:00
End: 04/11/2026 02:00:00
Duration: 1 Hour
Purpose: We are going to perform maintenance on the call recording platform to repair an issue where callers cannot be heard after a recording has been resumed from pause. This will take place on April 11th between 1:00 AM and 2:00 AM EST. During this maintenance window, calls will not be recorded.
Impact: Calls will not be recorded during the maintenance, no other risks noted.
Required user actions: No actions are needed from the users for this maintenance




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Mar 24, 11:08 EDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
PHL DMZ Firewall migration
Completed - The scheduled maintenance has been completed.
Apr 9, 22:38 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 04/09/2026 22:00:00
End: 04/09/2026 23:45:00
Duration: 1 Hour 45 Minutes
Purpose: Moving Philadelphia DMZ firewall to new hardware
Impact: Estimated 10 second downtime for DMZ traffic. All configurations remain the same.
Required user actions: No customer action is required




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Apr 8, 17:44 EDT
Apr 8, 2026

No incidents reported.

Apr 7, 2026
UCaaS SBC Upgrades
Completed - The scheduled maintenance has been completed.
Apr 7, 05:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 03:04 EDT
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance:

Start: 2026-04-07 03:00:00
End: 2026-04-07 06:00:00
Duration: 3 Hours
Purpose: Upgrade Oracle SBC to the latest version
Impact: No impact expected. Some active registrations could be lost during the switchover from Active to Standby SBC as each SBC is upgraded. Connections should immediately re-establish.
Required user actions: No action required




If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Mar 17, 13:35 EDT
Apr 6, 2026

No incidents reported.

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