All Systems Operational
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
Dubber
?
Operational
Evolve Messaging (SMS/MMS)
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
Data Warehouse
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Data Center Core Services
Operational
Cleveland, OH
Operational
Minneapolis, MN
Operational
Norristown, PA
Operational
Philadelphia, PA
Operational
Las Vegas, NV
Operational
Amsterdam, Netherlands
Operational
Delft, Netherlands
Operational
London, UK
Operational
Northamptonshire, UK
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Trend Micro Worry Free Portal
Operational
Tenfold CRM Platform
Operational
Client Training Center
Operational
Data Warehouse
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
Snowflake Snowpipe (Data Ingestion)
Operational
Snowflake Replication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Removing Reporting (ECCR) links on Call Center and Unity Jul 7, 2025 21:00 - Jul 8, 2025 00:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 7/7/2025 9:00 PM EST
End: 7/8/2025 12:00 AM EST
Duration: 3h
Purpose: Broadworks has announced the discontinuation of its Enhanced Call Center Reporting (ECCR) module and the backend Database Server (DBS) which supports these reports. We are removing the ECCR links on the Call Center web portal and Unity clients as the first stage in shutting down the DBSs.
Impact: Customers will no longer be able to retrieve the Call Center reports directly from the Call Center web portal and the Unity clients.
Required user actions: XTIUM has created a replacement reporting module called 'XTIUM Reports for Broadworks Call Center'. Customers should have received notification of this change with instructions for connecting to the new portal. Please let us know if you need help with this change or did not receive notification,
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 13, 2025 - 11:58 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 7/7/2025 9:00 PM EST
End: 7/8/2025 12:00 AM EST
Duration: 3h
Purpose: Broadworks has announced the discontinuation of its Enhanced Call Center Reporting (ECCR) module and the backend Database Server (DBS) which supports these reports. We are removing the ECCR links on the Call Center web portal and Unity clients as the first stage in shutting down the DBSs.
Impact: Customers will no longer be able to retrieve the Call Center reports directly from the Call Center web portal and the Unity clients.
Required user actions: XTIUM has created a replacement reporting module called 'XTIUM Reports for Broadworks Call Center'. Customers should have received notification of this change with instructions for connecting to the new portal. Please let us know if you need help with this change or did not receive notification,
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Jun 13, 2025 - 11:58 EDT
Backup Storage Array Maintenance Sep 5, 2025 12:00-17:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/5/2025 12:00 PM EST
End: 9/5/2025 5:00 PM EST
Duration: 5 hours
Purpose: We are upgrading storage array code for the latest bugfixes, supportability, and feature enhancements.
Impact: No service issues are expected from the maintenance.
Required user actions: No actions required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:45 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/5/2025 12:00 PM EST
End: 9/5/2025 5:00 PM EST
Duration: 5 hours
Purpose: We are upgrading storage array code for the latest bugfixes, supportability, and feature enhancements.
Impact: No service issues are expected from the maintenance.
Required user actions: No actions required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:45 EDT
Backup Storage Array Maintenance Sep 8, 2025 14:00-19:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/8/2025 2:00 PM EST
End: 9/8/2025 7:00 PM EST
Duration: 5 hours
Purpose: We are upgrading storage array code for the latest bugfixes, supportability, and feature enhancements.
Impact: No service issues are expected from the maintenance.
Required user actions: No actions required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:45 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/8/2025 2:00 PM EST
End: 9/8/2025 7:00 PM EST
Duration: 5 hours
Purpose: We are upgrading storage array code for the latest bugfixes, supportability, and feature enhancements.
Impact: No service issues are expected from the maintenance.
Required user actions: No actions required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:45 EDT
IaaS Storage Array Maintenance Sep 12, 2025 22:00 - Sep 13, 2025 03:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/12/2025 10:00 PM EST
End: 9/13/2025 3:00 AM EST
Duration: 5 hours
Purpose: We are upgrading storage array code for the latest bugfixes, supportability, and feature enhancements.
Impact: No service issues are expected from the maintenance.
Required user actions: No actions required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:47 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/12/2025 10:00 PM EST
End: 9/13/2025 3:00 AM EST
Duration: 5 hours
Purpose: We are upgrading storage array code for the latest bugfixes, supportability, and feature enhancements.
Impact: No service issues are expected from the maintenance.
Required user actions: No actions required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:47 EDT
Upgrade ECS to Release 2025.9 Sep 14, 2025 02:00-06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/14/2025 2:00 AM EST
End: 9/14/2025 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.9
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:45 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/14/2025 2:00 AM EST
End: 9/14/2025 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.9
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:45 EDT
Infrastructure as a Service Platform Upgrade Sep 14, 2025 10:00-18:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/14/2025 10:00 AM EST
End: 9/14/2025 6:00 PM EST
Duration: 8h
Purpose: XTIUM Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to XTIUM Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
There will be a brief interruption to Zerto replication during the upgrade. VPGs should automatically sync once all components are back online.
Any failed backup jobs will be retried at the end of the maintenance.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:47 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/14/2025 10:00 AM EST
End: 9/14/2025 6:00 PM EST
Duration: 8h
Purpose: XTIUM Engineers will be upgrading the IaaS Platform to provide improved stability and apply bug fixes.
Impact: During the maintenance window, administration of customer VMs may be intermittently unavailable. Customer VMs should continue to operate as normal. If operations need to be performed on a VM, such as a reboot or power on/off, please reach out to XTIUM Support for assistance. Please note, Support will only be able to perform power operations, they will not able to adjust system resources.
There will be a brief interruption to Zerto replication during the upgrade. VPGs should automatically sync once all components are back online.
Any failed backup jobs will be retried at the end of the maintenance.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 22, 2025 - 11:47 EDT
Cloud Manager Domain Transition Sep 20, 2025 02:00-04:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/20/2025 2:00 AM EST
End: 9/20/2025 4:00 AM EST
Duration: 2 Hours
Purpose: As part of our domain transition from atsg.net to xtium.com, the Cloud Manager customer portal URL will be updated from connect.atsg.net to connect.xtium.com.
Impact: A brief downtime is expected for the Cloud Portal during server configuration and certificate updates. After the maintenance, connect.atsg.net will automatically redirect to the new URL connect.xtium.com.
Required user actions: None.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 18, 2025 - 10:32 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/20/2025 2:00 AM EST
End: 9/20/2025 4:00 AM EST
Duration: 2 Hours
Purpose: As part of our domain transition from atsg.net to xtium.com, the Cloud Manager customer portal URL will be updated from connect.atsg.net to connect.xtium.com.
Impact: A brief downtime is expected for the Cloud Portal during server configuration and certificate updates. After the maintenance, connect.atsg.net will automatically redirect to the new URL connect.xtium.com.
Required user actions: None.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 18, 2025 - 10:32 EDT
IaaS Storage Array Maintenance Sep 21, 2025 08:00-13:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/21/2025 8:00 AM EST
End: 9/21/2025 1:00 PM EST
Duration: 5 hours
Purpose: We are upgrading storage array code for the latest bugfixes, supportability, and feature enhancements.
Impact: No service issues are expected from the maintenance.
Required user actions: No actions required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 29, 2025 - 14:16 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/21/2025 8:00 AM EST
End: 9/21/2025 1:00 PM EST
Duration: 5 hours
Purpose: We are upgrading storage array code for the latest bugfixes, supportability, and feature enhancements.
Impact: No service issues are expected from the maintenance.
Required user actions: No actions required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 29, 2025 - 14:16 EDT
ECS Production Platform OS Patching Sep 28, 2025 01:00-13:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/28/2025 1:00 AM EST
End: 9/28/2025 1:00 PM EST
Duration: 12hr
Purpose: Xtium will perform standard OS patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 29, 2025 - 14:16 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/28/2025 1:00 AM EST
End: 9/28/2025 1:00 PM EST
Duration: 12hr
Purpose: Xtium will perform standard OS patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 29, 2025 - 14:16 EDT